COMPANY'S RETURN POLICY

COMPANY RETURN POLICY FOR DESALINAS BOUTIQUE

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Company's Return Policy

DESALINAS BOUTIQUE accepts merchandise/s (exempt items stated below) if the following item/s meet our return guidelines. If any item/s do not meet the below guidelines, the returned merchandise item/s will not be accepted for a return and/or store credit. All exempt items are considered FINAL SALE and will not be accepted for any reasons. Shipping costs are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping 

Items will take about 2-3 days to ship. 

Return Guidelines

To start a return, you can contact us at infodesalinas@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
    • Original hanging tag/s 
    • Manufacture label/s & packaging/s
    • Sellable condition
  • All merchandise item/s that have been altered, used, stretched, or changed/modified will be automatically denied for approval (No store credit will be given).
  • All item/s must be returned within the 30 day return window from the date received.
  • “Approved” returned items will be given store credit for the original purchase valued.

Exempt Items (FINAL SALE: No Return/s or Store Credit)

  • Discounted item/s using a promo code
  • Swimwear
  • White Clothing
  • Bodysuits
  • Any accessories (e.g. jewelry)
  • Intimate goods or likeness
  • Items marked “Final Sale”
  • Gift Cards

 Please get in touch if you have questions or concerns about your specific item.

Instructions for returns

  • A copy of the receipt, invoice, or packing slip must be included inside returning package.
    • All “non-exempt” returned items must be mailed back to given location once you contact the company: infodesalinas@gmail.com
    • Please write your original order number on the outside of the package or return label. 

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at infodesalinas@gmail.com.